Practice Policies

Safeguarding Policy

I am committed to creating a safe and respectful coaching environment for all adults (18+). Safeguarding involves ensuring clients’ well-being and safety are protected at all times, especially where vulnerability or risk may arise.

Information shared in sessions is treated as confidential. If I have reason to believe that you or someone else may be at risk of harm, I have a responsibility to take appropriate action, which may include contacting relevant professionals or authorities. I will always aim to do this with openness and care.

My practice is guided by professional coaching ethics and safeguarding principles that prioritise respect, dignity, and integrity.

Disclaimer

The material shared here is intended for personal insight and self-exploration only. It does not establish a therapist-client relationship and is not a substitute for professional medical, psychological, or clinical advice. Please use what resonates with you as guidance and inspiration, rather than as literal or prescriptive direction. If you require mental health or medical support, please consult an appropriate professional. If you are in an immediate crisis or experiencing thoughts of self-harm, please contact emergency services or your local crisis line immediately.

Cancellation & Refund Policy

1. The 72-Hour Rule

I value our time together and dedicate specific hours to your support. Because it is difficult to fill a reserved slot on short notice, I require a minimum of 72 hours' notice for any cancellations or rescheduling.

Notice of 72+ hours: Your payment is fully refundable (less any Wix processing fees) or can be applied as a credit to a future session.
Notice of less than 72 hours: The session fee is non-refundable and will be retained to cover the reserved time.

2. Weekend & Monday Appointments

To ensure I have adequate time to manage my schedule during business hours, Monday appointments must be cancelled by the same time on the preceding Friday.

3. The Emergency "Grace" Waiver

I understand that true crises—such as sudden illness, accidents, or family emergencies—can happen. To support you during these times:

I offer one "grace" waiver per calendar year, allowing you to cancel within the 72-hour window without penalty.
Once this waiver has been used, the 72-hour policy applies strictly to all subsequent sessions, regardless of the reason for cancellation.

4. How to Cancel

Please manage your bookings through your Wix Member Profile or by emailing me directly at info@maria-liviero.com. Your refund (if applicable) will be processed back to your original payment method within 5–10 business days.